Email and website messages
Forward a support email address to Minnas and add Messenger to your website. Both become conversations in the Inbox.
Product explainer · Ecommerce support
A shared ecommerce helpdesk for tiny teams.
Running a tiny ecommerce team with only a few hours a day to answer customer messages? Minnas brings email, website messages, and connected Shopify, WooCommerce, or BigCommerce customer and order context into one organized Inbox. Everyone helping can work from the same conversation history.
Last updated
Customer message
Forward your existing support address.
Customer message
Website Messenger
Add a friendly way to ask from your site.
One shared Inbox
Order question
Conversation history and ownership
Connected store context
Customer and recent orders
Shopify · WooCommerce · BigCommerceOnly a few hours a day for customer support?
Give each support session a clear starting point. Use conversation status and ownership to decide what needs an answer, then leave enough context for the next person—or your next check-in.
1. Review what is open
Review open conversations and assign an owner when someone else is helping. Add tags to group questions such as delivery or returns.
2. Answer with context
Read the conversation and any synced recent orders beside it. Start recurring answers with a saved reply, then check and adapt it before sending.
3. Leave a clear next step
Close resolved conversations. Leave an internal note when work remains, or snooze a conversation you will revisit. Review snoozed work when you return.
A direct answer
What Minnas brings into one Inbox.
Minnas is one option built for very small ecommerce teams. It keeps customer email and website Messenger conversations in one shared Inbox, then adds synced customer and recent order context from a connected store. A store connection is optional.
Customer and order context
Sync customers and orders from a connected store. Recent orders appear beside the relevant customer conversation.
Small-team coordination
Assign conversations, leave internal notes, add tags, and keep the current status visible to the people sharing support.
Bring the store you already run
Shopify, WooCommerce, and BigCommerce support.
Connect Shopify, WooCommerce, or BigCommerce to sync customer and order records. The Inbox shows matched recent orders with their order number, status, and total when available. This is synced context: it depends on an authorized connection, a successful sync, and matching customer details. It is not a promise of complete order history or live inventory. Email and Messenger work without a store connection.
Shopify
Connect a Shopify store to sync customers and orders. Minnas Messenger can also be published through the Shopify theme editor.
WooCommerce
Approve read-only access in WordPress so Minnas can sync customers and orders. You do not need to copy API keys into Minnas.
Handle WooCommerce customer questions without a complicated ticketing system →
BigCommerce
Connect BigCommerce and approve customer and order access. Synced recent orders become available as context in the Inbox.
For connection steps and permissions, read the Shopify, WooCommerce, and BigCommerce guide.
See the Inbox and store contextChoose for the team you have
Is Minnas a fit for your tiny ecommerce team?
Minnas is intentionally designed around owner-led teams of roughly one to five people. It fits a focused email, website, and store-support workflow. If your business runs a large support department or needs phone-center operations and complex workforce management, evaluate a broader helpdesk.
| What to compare | Minnas | Check other tools if |
|---|---|---|
| Team shape | MinnasRoughly one to five people share customer support. | Check other tools ifYou run a large, specialized support department. |
| Core workflow | MinnasEmail and Messenger conversations share one Inbox, with assignments, notes, tags, and status. | Check other tools ifPhone-center operations or extensive workforce planning are essential. |
| Store context | MinnasShopify, WooCommerce, and BigCommerce customers and orders can be synced. | Check other tools ifYour required store platform or workflow is not listed here. |
| Store required? | MinnasNo. Email and Messenger can be used without an ecommerce connection. | Check other tools ifYou need a larger set of service modules beyond this focused workflow. |
Straight answers
Ecommerce helpdesk questions.
What is an ecommerce helpdesk?
An ecommerce helpdesk is customer-support software that keeps customer conversations and store information close together while a team answers. Minnas focuses that work in one shared Inbox.
Which ecommerce platforms does Minnas connect to?
Minnas connects to Shopify, WooCommerce, and BigCommerce. Each connection can sync customer and order records into the Workspace.
Does Minnas combine email and website messages?
Yes. Forwarded email and messages sent through Minnas Messenger become conversations in one Inbox. Each conversation keeps its customer history, ownership, and status.
Do I need an online store to use Minnas?
No. A Workspace can use email and Messenger without connecting an ecommerce platform. Store context is optional.
Can we use Minnas if support is only part of our day?
Yes. Open, snoozed, and closed statuses, assignments, internal notes, and saved replies support a workflow you can return to between other jobs. Your team still decides when to check messages and sends the replies.
Start with the support you have today
Give a very small team one clear place to answer.
Create a Workspace, bring your email and website messages together, and connect a store only when the extra context is useful.